Welcome to our Frequently Asked Questions! We're here to provide you with all the essential information you need to navigate your experience with us. From placing orders and understanding delivery timelines to choosing the perfect gifts and managing stock, we've got you covered. If you don't find the answers you're looking for, don't worry – our team is just a call or message away!

Q. How can I place my order?

A. Placing your order is a breeze! You have multiple options at your fingertips. You can hop onto our online store, where you can browse through our selection of gifts, add your desired items to your shopping cart, and proceed to checkout in no time. It's quick and hassle-free!

Alternatively, you can choose to send us your completed order form, located at the back of our catalogue, via email to info@smartgiftideas.com.au, or by traditional mail to Smart Gift Ideas, P.O. Box 290, Oyster Bay, N.S.W. 2225.

Q. What do I order?

A. Here's the inside scoop from our years of experience: Start with 2 - 3 drinkware items as they tend to be the most popular choices. Then, select at least one item from each range, whether it's stationery, candles, body care, tools, and so on. This provides your little shoppers with a nice variety to choose from.

Additionally, consider your desired sell price (we suggest keeping it simple at $5 and $10), as you could opt to bundle items from a range, such as a notebook and pen, to create a more substantial gift.

Q. How much should I order?

A. From our experience, a good starting point is to aim for 1.5 gifts per student. This ensures there's enough for each student and some extra for those who want more. Additionally, it's a good idea to include a portion for Grandparent gifts, typically around 10% of your total order.

Q. Do you have a minimum order?

A. Nope, not at all! We get it – sometimes meeting minimum order quantities can be a hassle. That's why we don’t impose any minimum order quantity or dollar amount restrictions. It’s just not us. Simply order the quantity you need, and we've got you covered. Easy-peasy!

Q. Do I need to specify which colour or style of gift I want?

A. No, there's no need to specify. We provide all gifts evenly assorted in the various colours or styles. For instance, if you purchase 10 of a product that comes in 3 styles, you'll receive 3 of each style and an additional one randomly selected. This approach ensures that your shoppers have multiple options to choose from, allowing them to select the one that best suits their mum or dad!

Q. What are pack products?

A. We like to keep things easy for you, this is why some of our products come in Packs of 6, 12 or 24. We use packs on items that have intricate designed packaging, and for smaller items that can get lost in transit or can break easily. So, things like our bodycare, bookmarks, candles and sweets, will come in packs to keep them extra safe. Our products will always specify in the name if they come in a pack, so keep your eye out for these!  

Q. Do you have a showroom?

A. Unfortunately, we've had to repurpose our showroom into office space due to our expanding team. However, don't worry! Give us a call or drop us a line in our live chat, and we'll gladly arrange a time for you to visit. We'll have our range ready for viewing when you stop by.

Q. What happens if a gift sells out? Do you restock?

A. While we'd love to, restocking gifts isn't feasible because we design and manufacture items specifically for each promotion. Due to production timelines, restocking most items isn't possible. If you're worried about missing out (which is understandable, as stock does move quickly sometimes), feel free to get in touch. We can arrange a 'hold' order for you, reserving stock until you're ready to finalise and proceed. There are some parameters regarding how much we can hold and for how long, but we can discuss that when the time comes.

Q. Do I have to pay for my order?

A. Typically, no. If you're buying for a school, you'll enjoy payment terms of 21 days from the date of the invoice. The only exception is for first-time school orders exceeding $1500, where we may request payment or an official purchase order from the school.

For orders placed by businesses or other organisations, payment terms of 21 days may be available, although first orders must be settled before dispatch. Personal orders, on the other hand, require payment upfront.

Q. Can I purchase items as a personal shopper?

A. Absolutely! You're more than welcome to. Just keep in mind that for personal orders, payment will be required before we ship your items.

Q. How much is shipping?

A. We provide free freight for all orders over $150 to any location in Australia – winning! For orders below $150, there's a flat-rate shipping fee of just $10.

Q. How soon can I expect to receive my order after placing it?

A. The timing of your order's despatch and delivery can vary based on a few factors. Factors like the time of year, order volume, or peak promotion periods may influence dispatch times. During peak times, it may take up to 3 business days for dispatch, but it could also be as quick as the same day. Typically, we dispatch orders within 2 days of receipt, with an average transit time of 2 days.

We use either StarTrack or Australia Post for shipping, depending on factors such as order size, delivery address, or destination.

For a current estimate of when you can expect your order, feel free to give us a call or reach out via live chat.

Q. What about deliveries during school holidays?

A. Not to worry at all! We're well aware of school holiday dates, and during these periods, we hold onto your order and organise delivery for the first week back of term. However, if your school remains open during this time and you’d like delivery sooner, just give us a heads-up and we'll despatch your order as usual.

Please keep in mind: if your school observes different holiday dates, such as a few extra pupil-free days, let us know when placing your order and we'll delay despatching accordingly!

Q. Can I have my order sent to my residential address?

A. Absolutely! We're all about making things easy for you. Whether you're placing a personal order or ordering on behalf of a school, we're more than happy to deliver straight to your doorstep!

Q. Can I return unsold stock?

A. Unfortunately, we are unable to accept returns of unsold stock. We understand that estimating quantities for your stall can be a bit tricky, which is why the majority of our range is non-perishable. This means any leftover bits and pieces can be stored and used again for your next event or the following year!