If you can't find your question in the below, don't panic! Please feel free to contact our wonderful Customer Service Team on 1300 80 33 10, we are always here to help to make your life as easy as possible, and all questions are good questions :)
Q. How do I place my order?
A. There are several convenient ways to place your order. The first is straight on our online store at www.smartgiftideas.com.au. Simply browse the gifts, add the amount you require to your shopping cart and checkout when you are done. It's very quick and easy! Alternatively you can email your completed order form to firstname.lastname@example.org or pop it in the mail to Smart Gift Ideas, P.O. Box 290 Oyster Bay N.S.W. 2225. If you need assistance placing your order, please contact our wonderful Customer Service Team on 1300 80 33 10.
Q. Is there a minimum order requirement?
A. We understand that smaller schools/organisations can find it difficult when there are minimum order quantity requirements. For that reason and to allow you the most flexibility, we do not have a minimum order quantity or minimum dollar amount. Simply order the quantity you need and we'll look after you from there.
Q. Do I need to pay a deposit?
A. If you are able to pay a deposit, it is appreciated. We understand this is not always possible. For that reason, a 21 day invoice will be issued for all returning Schools and customers and included with your order. If you are a school and have not ordered from us previously, a 50% deposit or Purchase Order is required for your first order if your order is more than $1500.00. Full payment is required for businesses and sporting organisations who have not ordered from us previously and then after that initial order, you will also be offered a 21 day account. All personal orders are to be paid in full.
Q. I am not a School but I really like your products, can I buy as a personal shopper?
A. Of course you can! Our no minimum quantity policy makes buying from us easy for individuals too. We also find that groups of friends sometimes like to get together and place a group order so all their items can come in at one time!. These types of orders must be paid in full before we can fulfil your order.
Q. How much is the freight?
A. We now offer free freight to all orders over $150 across Australia! Any orders under $150 will be a flat-rate of $10 irrespective of the size of your order.
Q. Can I have the order sent to me at home?
A. Yes you can! Whether you are ordering personally, or on behalf of a school, we can deliver straight to your door! Our couriers will have authority to leave your gifts at the door if no one is home, but feel free to leave us any special instructions if necessary.
Q. Do you have a showroom?
A. Yes, we do have a showroom and you are welcome to come and look at the items at Unit 3 / 21 – 23 Marshall Road, Kirrawee NSW 2232. Please call us first to make an appointment.
Q. Once I place my order how soon do we receive the products?
A. Your order will be despatched to you within 2 working days of receipt of order. We operate in the best interest of our customers, we get your order to you in the quickest way possible, while minimising costs. If you are ordering close to your stalls, we will always try to prioritise express shipping of your order as we don't want any students to miss out on gifts.
Q. How many gifts should we order per child as we have never had a Mother's Day or Father's Day stall before?
A. In our experience, if you order 1.5 gifts per child in your school that will generally be enough. Some schools like to purchase 2 per child just in case and if there are any gifts left over, they offer them to the wider community or hold them for the next year. After you hold your first stall you will have a better indication of the amount of gifts that you will need for future stall days.
Q. In the brochure there are sometimes two or three different designs or colours shown for the one gift. Do I need to specify which colour/style I prefer?
A. No, there is no need. We will supply you with an assortment or colours/styles in fairly even quantities whenever we can. For example, if there is a red and blue version and you have ordered 20 gifts, we will supply you with as close to 10 of each colour as possible.
Q. Can I place a small initial order to use as samples?
A. Yes, you are welcome to place an order for samples. We would treat that the same as any other small order and the $10 freight charge applies if this falls under $150.
Whilst we are happy to supply samples as per your order, we cannot guarantee the same stock will still be available when you place your bulk order, nor are we able to hold stock. We have increased our stock quantities significantly and always endeavour to have good stock quantities available to fill your orders. We strongly advise placing your complete order as soon as possible to prevent any disappointments in the event we should sell out of particular items.
Q. Can we return unsold stock?
A. We do not accept return of unsold stock as we change our gift choices and brochures every year for Mother's Day and Father's Day to ensure you are getting the latest and greatest products. We do not refund for change of mind purchases. If you need to exchange for whatever reason we will gladly offer an exchange within the same promotional period for other items in the same catalogue within 10 days of invoice date. For any exchanges, the return freight cost is your responsibility.
Q. Do you ever run out of stock of a gift?
A. We really don't like disappointing any of our customers by running out of any of our items. Whilst we have a huge quantity of stock on hand, it is not possible to forecast exactly what will be the most popular items and how many new customers will place orders with us during each promotion. If we have sold out of items in an order you have already placed, we will phone and email you as soon as possible. We will never substitute items without your permission and always advise you ASAP so we can assist you with choosing another great gift to complete your order.
Q. What about deliveries in school holidays?
A. Don't worry, we are aware of school holiday dates nationally, and we hold your order here during this time and send them out the first week back of term. Of course, if your school or pre-school is open during this time, you are more than welcome to let us know, and we will dispatch your order as normal. If your school has different holidays (possibly an additional pupil free day) compared to the rest of your state, please advice us when placing your order.
Q. Do I need to add G.S.T. to my total payment?
A. All our prices are inclusive of GST, so the price you see on the item is the total price you will pay, excluding customised shirts and merchandise.
Q. How do I qualify to get bonus gifts with my order?
A. Every order placed with us receives a bonus gift. For each catalogue we release, we also have an Early Bird Bonus Gift for orders placed before a certain date. We also provide you with additional bonus gifts if your order is over $1000 or $2000. See the back page of the catalogue for details on what is included in each of these gifts or check out the brochure on our website.