Returns Policy

We do not refund for change of mind purchases. What we do offer is an exchange within the same promotional period for items in the current catalogue within 10 days of invoice date. For any exchanges the return freight cost is your responsibility.

For any faulty or damaged goods please advise within 7 days of receipt of order to arrange a replacement. In the event we have sold out, an alternative item of equal or greater value will be organised.

No returns or exchanges on sale items.

For any personalised printed order, we cannot accept any returns once art work has been confirmed.

Any claims must be lodged within 7 days of receipt of order.

To advise any of the above please contact us 1300 80 33 10 or email info@smartgiftideas.com.au.