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If necessary, please contact us by phoning 1300 80 33 10
We've experienced the best customer service and it's so refreshng to see that you care about what you do... all the way down to the lovely handwritten notes.
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All items included in our catalogues and on the website are available at the time of publication. Orders will be filled in order of receipt. All items in this catalogue have been included in good faith,on the basis that the products described will be available at the time of sale. In the event that an item is sold out, Smart Gift Ideas will liaise with the nominated contact person to organise a suitable alternative gift if required.
If a product is available in a variety of colours/fragrances, a mixture of colours/fragrances will be supplied in the order. We cannot meet specific colour, fragrance or design requests, but where possible will endeavour to do so. We will endeavour to supply an assortment in even quantities but this may not always be exactly accurate. Due to the printing process colours may vary slightly.
When orders are delivered, they will be accompanied by a tax invoice. All orders are picked and packed with great care.
(Terms of sale for items at a reduced price)
All sale items included on our website or as part of a specific promotion are non-returnable and exchange on sale items will not be accepted.
All sale items show in catalogues and on the website are provided with a general description and claims relating to variations in colour, print, fragrance etc. will not be accepted. Bonus gifts do not apply to sale items.
Any claim related to sale items must be lodged within 7 days of delivery, and decisions on claims are at the total discretion of Smart Gift Ideas.
We are more than happy to deliver sample orders to you however you will be invoiced for the items as well as the freight charge. Although we have large stock quantities on hand unfortunately we cannot guarantee that stock will be available when you place your full order after receiving the samples. Similarly we advise against “taking orders” and then placing your order with us, in the unfortunate instance that we may become out of stock of that item.
We ask you to please check all items upon receipt. Smart Gift Ideas will only resolve discrepancies reported within 7 days of receipt of goods. We do not refund for change of mind purchases but will gladly offer an exchange within the same promotional period. We cannot accept any exchanges after the promotional date (Mother's Day, Father’s Day and Christmas etc.).
If a product is deemed faulty we will replace the item immediately. In the instance that we have become out of stock of that particular item an alternative item of equal or greater value will be supplied.
For any item that has been custom printed we cannot accept any returns once you have confirmed art work. We will only accept returns if an item is deemed faulty.
We do not accept any return of unsold products, additionally we cannot accept returns in the event that you cannot use the gifts/products you have purchased.
Our payment terms are 21 days from invoice date. Payment can be made by cheque, direct bank deposit, or credit card.
We require all preschools and sporting groups to make a 50% deposit payment before the order is despatched from our warehouse.
With any account if there is an overdue balance on your account a second order will not be despatched until the overdue balance is paid.
Subject to stock levels, all goods will be despatched within 72 hours of receipt of order.
All deliveries will be made to the address provided via Star Track.
Freight is $10 to most locations Australia wide except for extreme remote areas. If $10 freight does not apply to your order we will contact you to advise.